Privacy Policy

Last updated: April 2026

Washdown Ltd ("we", "us", "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at washdownltd.co.nz or contact us to request a quote.

1. Information We Collect

We may collect the following personal information when you use our website or contact us:

• Name
• Phone number
• Email address
• Property address
• Details about the service you require

We may also collect non-personal information automatically, such as browser type, device type, pages visited, and time spent on pages, via analytics tools (e.g. Google Analytics).

2. How We Use Your Information

We use your personal information to:

• Respond to your quote requests and enquiries
• Schedule and carry out cleaning services at your property
• Send follow-up communications related to your booking
• Improve our website and services
• Comply with legal obligations

We do not use your information for unsolicited marketing without your consent.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our staff and contractors who need it to deliver your service
• Trusted service providers who assist our operations (e.g. email services, scheduling software), under confidentiality agreements
• Authorities if required by law

4. Cookies & Analytics

Our website may use cookies and third-party analytics tools such as Google Analytics and Facebook Pixel to understand how visitors use our site. These tools may collect anonymised usage data. You can disable cookies in your browser settings at any time.

5. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Ask us to delete your information (where legally permitted)

To exercise any of these rights, please contact us at info@washdownltd.co.nz.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: 021 084 51053
• Email: info@washdownltd.co.nz
• Address: Auckland & Rodney Districts, New Zealand